Refund policy

Refund and Exchange Policy

We are committed to ensuring that you are satisfied with your purchase. While we do not offer refunds, we are pleased to offer exchanges for items that are defective or damaged upon arrival.

We conduct a proper quality check before processing the order. For any issues or concerns please share the unedited video of unboxing the parcel and email it to: osnsparkleyourway@gmail.com and our team will get back to you as soon as possible.

To be eligible for an exchange, the following conditions must be met:

• You must notify us of the defect or damage within 5 days of receiving your order.

• The item must be in its original packaging, unused, and in the same condition that you received it.

• You must provide proof of purchase.

1. Contact Us: Email our customer support team at osnsparkleyourway@gmail.com within 2 days of receiving your order to report the defect or damage. Please include your order number, a description of the issue, and photographs of the defective or damaged item.

2. Approval: Once we receive your email, we will review the information and, if approved, provide you with instructions on how to return the item.

3. Return Shipping: Customers are responsible for the return shipping costs of the defective items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

4. Inspection: Upon receiving the returned item, our team will inspect it to confirm the defect or damage.

5. Exchange: If the item is found to be defective or damaged, we are will process the exchange and send you a replacement item. Please note that shipping charges are non-refundable.

If the item is out of stock, we will offer you an alternative item of equal value or a store credit.

If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please share the unedited video of unboxing the parcel and email it to: osnsparkleyourway@gmail.com and our team will get back to you as soon as possible. To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the item is found to be defective or damaged, we are will process the exchange and send you a replacement item. Customers are responsible for return shipping costs.

Certain items are not eligible for return or exchange, including:

• Customized or personalized jewelry

• Earrings (for hygiene reasons)

• Items on sale or purchased through a gift card.

• Body jewelry (e.g., nose rings, belly rings)

• Jewellery sets that have been partially used

• Items with visible signs of wear or alteration

If you have any further questions or need assistance with your return or exchange, please contact our customer support team at: osnsparkleyourway@gmail.com. We are here to help and ensure your satisfaction with Sparkle Your Way.